Service

At HostMaxim, we pride ourselves on providing top quality service that is so rare in the web hosting industry. Our team is talented, and we’re always looking for a new challenge. With tasks like assembling a DNS cluster and fixing kernels being a walk in the park, we welcome a challenge. Put simply, “no” isn’t a word in our vocabulary.

Support

Support is a crucial part of the web hosting experience. If your site isn’t working properly, the first people you should be able to go to is your web host. Due to this, we’ve carefully selected our international team of all-star support representatives and server administrators.

We officially aim to reply to all tickets within 30 minutes. Our approach to support can be summarized in just one line: If it’s an emergency for you, it’s an emergency for us. Too many web hosts simply believe that an emergency for the client is a minor inconvenience for the web host.

Uptime

Great web hosting isn’t just about having great service and support. Uptime is a critical aspect of your web hosting experience. Because of this, we have a 99.9% uptime guarantee. If we don’t make the 99.9% uptime guarantee, we’ll credit your account for a free month.

To help bolster our uptime, we have a proactive monitoring team comprised of a hundred point automated exam run hourly on our servers and human administrators working in tandem to provide the best possible uptime. We’ve invested heavily in DDoS protection software and hardware to keep your sites online. No matter what.

Value for Money

We’re absolutely positive that HostMaxim offers the best value for money that you’ll find. Below is a list of freebies included in all accounts:

  • 24/7/365 Sales & Support Staff (30 minute average response time)
  • Non-Oversold Servers

30 MIN

Ticket Response Time

99.9%

Guaranteed Uptime

30 DAY

Money Back Guarantee